Combine and measure your disjointed digital touchpoints to provide you with prescriptive analytics critical to your digital transformation success.

• Aggregate data from phone, survey, social, and all required touchpoints to uncover breakpoints in your customer experience

• Measure the experience your customers receive via best-in-class asynchronous agent performance and CSAT/NPS metrics

• Inform your workforce management strategy via agent performance, concurrency and competency to unlock accurate headcount forecasting

• Measure impact of organic and paid social advertising side by side and understand how the broader social sphere is interacting with your brand

All your customer interaction data — in one place.

Host a vibrant space for people to connect, get answers, and share experiences

Create a network that you own and control where your prospects, customers, and partners engage around a shared purpose to grow your business.

• Unlock self-service to improve support and earn loyalty

• Increase engagement, retention, and accelerate growth and innovation

• Build value with your customers and increase customer lifetime value

• Share your media and news via a controlled environment

Host your community to grow your business

Simplify social media marketing operations to build and protect your brand.

Centrally manage and measure your social media campaigns in one easy-to-adopt platform that is built for change.

• Drive efficiency and promote collaboration

• Accelerate revenue and create a qualified pipeline faster

• Get insights faster to do more of what works

• Enterprise-level governance to control access and approvals

Marketing to connect with customers — at scale.