Digital-first, unified engagement hub
Deliver world-class digital customer care and sales with AI-powered workflows and rich analytics, while deflecting call volume and cutting operational costs. We’d love to show you how.
Worldwide Collaboration and Community Applications 2021 Vendor Assessment
Khoros helps enterprise brands connect with customers. We do that with our end-to-end platform, designed to scale AI-powered digital care and contact centres, build brand communities, and optimise social media marketing.
You understand how digital customer experience can differentiate your organisation and help with transformation.
Scale your end-to-end capabilities to operationalise and normalise your interactions. Connect and serve customers across all messaging channels, social media, reviews, and communities. Unify digital service channels in an easy-to-use platform that delivers high-quality service and cost reduction through agent efficiency and automation.
Combine and measure your disjointed digital touchpoints to provide you with prescriptive analytics critical to your digital transformation success.
Aggregate data from phone, survey, social, and all required touchpoints to uncover breakpoints in your customer experience
Measure the experience your customers receive via best-in-class asynchronous agent performance and CSAT/NPS metrics
Inform your workforce management strategy via agent performance, concurrency and competency to unlock accurate headcount forecasting
Measure impact of organic and paid social advertising side by side and understand how the broader social sphere is interacting with your brand
All your customer interaction data — in one place.
Host a vibrant space for people to connect, get answers, and share experiences
Create a network that you own and control where your prospects, customers, and partners engage around a shared purpose to grow your business.
Unlock self-service to improve support and earn loyalty
Increase engagement, retention, and accelerate growth and innovation
Build value with your customers and increase customer lifetime value
Share your media and news via a controlled environment
Host your community to grow your business
Simplify social media marketing operations to build and protect your brand.
Centrally manage and measure your social media campaigns in one easy-to-adopt platform that is built for change.
Drive efficiency and promote collaboration
Accelerate revenue and create a qualified pipeline faster
Get insights faster to do more of what works
Enterprise-level governance to control access and approvals
Marketing to connect with customers — at scale.
Grow with Khoros and uncover solutions to meet business requirements.
Expertise in social media and community management — content strategy, reporting, and community moderation. This team creates overarching, ROI-driving social strategies for Khoros customers.
Focused on improving product adoption by Khoros users through data-driven, proactive, individual outreach, and one-on-one coaching sessions. Coaching sessions are complimentary to all Khoros users.
Offers end-to-end implementation for our products. The team’s proven methodology starts with the initial implementation, including customer training and roadmap planning.