Unified engagement for digital CX

Create exceptional AI-powered customer experiences and uncover smarter insights with brand communities,
conversational commerce, and social media management.
Khoros is the enterprise choice for digital-first customer engagement.

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Khoros named a leader in the IDC MarketScape:

Worldwide Collaboration and Community Applications 2021 Vendor Assessment

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Khoros named a Leader in the Forrester Wave^™️: Social Suites

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Trusted by thousands of the world's top brands

Why we’re here:

Khoros helps enterprise brands connect with customers. We do that with our end-to-end platform, designed to scale AI-powered digital care and contact centres, build brand communities, and optimise social media marketing.

Why you’re here:

You understand how digital customer experience can differentiate your organisation and help with transformation.

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Customer-first, enterprise-level software

Contact Centre

Contact Centre
CX Insights
Owned/Member Communities
Social Media Management

Scale your end-to-end capabilities to operationalise and normalise your interactions. Connect and serve customers across all messaging channels, social media, reviews, and communities. Unify digital service channels in an easy-to-use platform that delivers high-quality service and cost reduction through agent efficiency and automation.
- Asynchronous messaging delivers a better customer experience at higher scale, across more channels, with more efficiency
- Multiple channels, AI-powered workflow to deliver savings to the business while increasing CSAT and NPS
- Deeper insights from conversational and CX Insights and Analytics across multiple digital touchpoints to grow revenue through increased satisfaction
- Automation to deliver efficient, consistent experiences to both employees and customers
- Communicate on your customers’ terms — and yours.
Learn about Khoros Digital Contact Centre
Combine and measure your disjointed digital touchpoints to provide you with prescriptive analytics critical to your digital transformation success.
- Aggregate data from phone, survey, social, and all required touchpoints to uncover breakpoints in your customer experience
- Measure the experience your customers receive via best-in-class asynchronous agent performance and CSAT/NPS metrics
- Inform your workforce management strategy via agent performance, concurrency and competency to unlock accurate headcount forecasting
- Measure impact of organic and paid social advertising side by side and understand how the broader social sphere is interacting with your brand
All your customer interaction data — in one place.
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Host a vibrant space for people to connect, get answers, and share experiences

Create a network that you own and control where your prospects, customers, and partners engage around a shared purpose to grow your business.
- Unlock self-service to improve support and earn loyalty
- Increase engagement, retention, and accelerate growth and innovation
- Build value with your customers and increase customer lifetime value
- Share your media and news via a controlled environment
Host your community to grow your business
Learn about Khoros Communities
Simplify social media marketing operations to build and protect your brand.

Centrally manage and measure your social media campaigns in one easy-to-adopt platform that is built for change.
- Drive efficiency and promote collaboration
- Accelerate revenue and create a qualified pipeline faster
- Get insights faster to do more of what works
- Enterprise-level governance to control access and approvals
Marketing to connect with customers — at scale.
Learn about Khoros Marketing

A leader in customer satisfaction

Connect your customer experience with Khoros

Grow with Khoros and uncover solutions to meet business requirements.

Deflect

Deflect calls and support costs with enterprise messaging and chat, AI and peer-to-peer communities
Increase customer satisfaction and loyalty across your most impactful digital channels
Create and optimise your customer experience with in-app messaging
Improve customer lifetime value by creating a seamless customer experience

0M+
savings in support costs each month at Samsung
0%
year-over-year increase in accepted solutions at Telstra, with their Khoros-powered community

Serve

Proactive customer engagement
Integrate into business systems
Build your Digital Contact Centre with us
Include a flexible and effective automation strategy into enterprise messaging and chat

0%
increase in community registrations in six months at MYOB
0M
ROI (in sales and cost reduction) in the first year with Khoros at AGL

Optimise

Customers find and provide peer support
Brand and social media protection, including media governance and approvals
Gather customer experience insights across your digital channels

0%
increase of super users at Optus
0%
response rate in 48 hours or less at Microsoft

Differentiated by award-winning services

Strategic Services

Expertise in social media and community management — content strategy, reporting, and community moderation. This team creates overarching, ROI-driving social strategies for Khoros customers.

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Product Coaching

Focused on improving product adoption by Khoros users through data-driven, proactive, individual outreach, and one-on-one coaching sessions. Coaching sessions are complimentary to all Khoros users.

Professional Services

Offers end-to-end implementation for our products. The team’s proven methodology starts with the initial implementation, including customer training and roadmap planning.

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