Platform
Digital-first, unified engagement hub
Digital-first, unified engagement hub
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
A unified, actionable view for world-class CX
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Data integrations for better customer experience
Increase satisfaction and improve product adoption with complimentary training.
Join us for live webinars and other events, like Khoros Engage
Watch webinars and events on your own time
Guides, tipsheets, ebooks, on-demand webinars, & more
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Integrations to connect with your customers, wherever they are
Technology integrations for a powerful, extensible platform
15+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Connect with 70K+ customer engagement professionals
Find solutions and support for Khoros products here
Digital-first, unified engagement hub
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
A unified, actionable view for world-class CX
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Data integrations for better customer experience
Increase satisfaction and improve product adoption with complimentary training.
Join us for live webinars and other events, like Khoros Engage
Watch webinars and events on your own time
Guides, tipsheets, ebooks, on-demand webinars, & more
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Integrations to connect with your customers, wherever they are
Technology integrations for a powerful, extensible platform
15+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Connect with 70K+ customer engagement professionals
Find solutions and support for Khoros products here
Start the conversation with automation to proactively engage customers, increase agent efficiency, and provide helpful answers.
AI that automatically suggests the best response and improves suggestion accuracy over time with machine learning
Use natural language processing to intelligently identify consumer intents, then tag and categorise conversations.
“Khoros’ platforms are adaptable for Midco’s changing needs, and have allowed us to use Khoros as a one-platform solution for all our digital needs.”
— Customer Care Manager, Midco
Products used: Modern Chat, Messaging, Chatbot, Social Care
Let us show you what Khoros can do.
Resolve a high volume of common consumer inquiries with Khoros Bot, freeing up agents for higher-value tasks.
Improve prioritisation and routing by understanding which messages are most actionable right now, along with how sentiment changes over the course of the conversation.
Seamlessly coordinate agents and any bot -- whether you built it, bought it from us or brought it from another bot vendor. With open APIs, Khoros offers failover protection and resolution reporting to improve bot performance.
Give agents conversation history and context during handoffs, so they are equipped to continue the conversation. Track CSAT and NPS of bot-handled conversations to isolate agent training and bot improvement opportunities.
Have the bot start the conversation so customers feel promptly heard.
Use a bot to handle FAQ and direct customers to self-service links when appropriate.
Have the bot detect the customer’s problem or need before handing over to an agent.
Use a bot to collect details an agent needs to close out the query.
“Khoros allows Midco the opportunity to present the channel that is best for the user, and on the device, they’re using at the time.”
— Web Applications Manager, Midco
Products used: Messaging, Modern Chat, Chatbot, Social Care
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