Suggested Responses

AI that automatically suggests the best response and improves suggestion accuracy over time with machine learning

Intent Detection

Use natural language processing to intelligently identify consumer intents, then tag and categorise conversations.

“Khoros’ platforms are adaptable for Midco’s changing needs, and have allowed us to use Khoros as a one-platform solution for all our digital needs.”

— Customer Care Manager, Midco

0%
increase in call deflection since implementing Apple Business Chat
0%
reduction of click-to-call 1-800 number

Products used: Modern Chat, Messaging, Chatbot, Social Care

Ready to see for yourself?

Let us show you what Khoros can do.

Request a demo

AI-powered automation from Khoros chatbot software enables

Automated customer conversations

Resolve a high volume of common consumer inquiries with Khoros Bot, freeing up agents for higher-value tasks.

AI-powered workflows

Improve prioritisation and routing by understanding which messages are most actionable right now, along with how sentiment changes over the course of the conversation.

Flexible automation

Seamlessly coordinate agents and any bot -- whether you built it, bought it from us or brought it from another bot vendor. With open APIs, Khoros offers failover protection and resolution reporting to improve bot performance.

Customer satisfaction

Give agents conversation history and context during handoffs, so they are equipped to continue the conversation. Track CSAT and NPS of bot-handled conversations to isolate agent training and bot improvement opportunities.

How automating predictable conversations can help customers & agents

Start the conversation

Have the bot start the conversation so customers feel promptly heard.
Deflect standard questions

Use a bot to handle FAQ and direct customers to self-service links when appropriate.
Understand customer needs

Have the bot detect the customer’s problem or need before handing over to an agent.
Collect key information

Use a bot to collect details an agent needs to close out the query.

“Khoros allows Midco the opportunity to present the channel that is best for the user, and on the device, they’re using at the time.”

— Web Applications Manager, Midco

0%
increase in call deflection since implementing Apple Business Chat
0.6X
increase in CSAT survey completion rate, with improved scores

Products used: Messaging, Modern Chat, Chatbot, Social Care

Ready to see for yourself?

We can’t wait to show you how we can help your enterprise brand connect with customers. We’re digital-first and can help you engage customers like never before.

Get a demo